Send personalized SMS for sales outreach, appointment reminders, and support conversations that actually get responses.
Alex Thompson
+1 (555) 123-4567
Hi Alex! Just checking in about the demo we discussed. Are you still available tomorrow at 2pm?
10:30 AM
Yes! Tomorrow at 2pm works great. Looking forward to it.
10:32 AM
Perfect! I have sent you a calendar invite. See you then!
10:33 AM
From 1:1 conversations to automated reminders, handle all your SMS communication in one place.
Cut through the noise and reach customers on their most personal device.
Texts land on the device your customers carry everywhere. Get your message seen when email just won’t cut it.
Text feels personal. Reach customers on their most-used device with messages that feel like 1:1 communication.
Messages arrive in seconds, not hours. Perfect for time-sensitive updates, reminders, and urgent communications.
A text is quick to answer from anywhere. Start more conversations with less effort.
Use Pipe Crush SMS to have better conversations with customers. 7-day free trial for qualified businesses.
PipeCrush lets you send and receive text messages from a business phone number you get inside PipeCrush. You text a lead, contact or customer from their record, their replies come back into a shared inbox, and every message is saved to that person's history next to their calls and emails.
It is built for one-to-one conversations, not mass blasts: confirming a meeting, nudging a prospect who went quiet on email, or answering a customer who would rather text than call. Automations and the SMS AI Agent handle the texts you do not want to send by hand.
Small B2B teams use it when email is too slow and a phone call is too much: a founder following up after a demo, reps confirming meetings, or a support lead replying to customers from the same number the team already uses for calls.
Go to Settings > Phone and add a number. The same number handles calls and texts. Solo includes 1 number, Growth 5, and Pro and Business are unlimited.
US carriers require registration before a business can text. Under Settings > Phone > SMS and 10DLC, the wizard walks you through your brand (legal name, address, website, EIN), your campaign (use case, how people opt in, two sample messages) and which numbers to assign. Toll-free numbers use toll-free verification instead. Carrier review typically takes 1 to 5 business days.
Open a lead, contact or customer and click SMS in the Communication panel. The number is filled in; pick which of your numbers to send from, type the message and send. A character and segment counter shows when a message will be split.
Replies show up under Sales > Inbox on the SMS tab, grouped into one thread per person, with an unread marker and a status on each outbound message: sent, delivered or failed. You can also reply inline on the record itself.
In Automations, add a Send SMS action to any trigger, such as a new form submission, a deal stage change or an appointment coming up. Or turn on the SMS AI Agent on a number to answer inbound texts from your knowledge base.
A founder texts a prospect the morning of a demo to confirm the time. The prospect's reply lands in the same thread in the inbox and on their lead record, so the context is there before the call.
An automation fires an hour before each booked appointment and texts the lead a reminder from the team's number. Any reply comes back to the inbox for the rep who owns the meeting.
When a form is submitted, an automation sends the new lead a short text and creates a call task for the owner, so the first touch goes out while the lead is still on the website.
With the SMS AI Agent on, customers who text a product question get an answer from the same knowledge base the website chatbot uses. The number's owner can also text the agent to create tasks or take notes after a site visit.
Solo includes 100 SMS a month, Growth 400, Pro 1,000 and Business 2,000. These are hard caps: PipeCrush warns you at 80% and pauses sending at 100%. There is no overage billing.
When someone replies STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) as the first word, their number is opted out and PipeCrush blocks any further texts to it until they reply START.
Each message is saved with its direction, status and thread, linked to the lead or contact it matches by phone number. Inbound texts can trigger automations and fire an sms.received webhook.
The public API and MCP server can send texts and list and read messages, so an AI assistant connected over MCP can text a lead on your behalf. API sends are capped at 200 per day in addition to your plan limit.
PipeCrush has no bulk SMS campaigns or SMS broadcast tool; texts go to one person at a time, by hand or from an automation. There is no SMS step inside email sequences, no native mobile app, and texting is not available until carrier registration is approved.
Yes. US carriers require 10DLC registration for local numbers, and toll-free numbers need toll-free verification. PipeCrush blocks sending from a number until it is assigned to an approved campaign or verified. The in-app wizard collects what carriers ask for, and review typically takes 1 to 5 business days.
No. PipeCrush does not have bulk SMS campaigns. You can text anyone from their record, and automations can send a text to each lead that meets a trigger, such as a form submission or an upcoming appointment.
Solo includes 100 SMS a month, Growth 400, Pro 1,000 and Business 2,000. Limits are hard caps with a warning at 80% and no overage charges. A 7-day free trial is available for qualified businesses.
Their number is added to your opt-out list and PipeCrush refuses to send them another text, from the composer, the inbox, automations or the API, until they reply START.
Yes, with the SMS AI Agent. Turn it on for a registered number that has an assigned owner, link a knowledge base, and it answers questions over text. It can also create tasks and take notes, but it does not book appointments or create or edit leads, contacts or deals.
To the SMS tab in Sales > Inbox, threaded by person, and to the SMS tab on the matching lead or contact record. PipeCrush matches the sender by phone number.