Build a beautiful, searchable knowledge base that helps customers help themselves. Write each answer once and your AI chatbot can use it too.
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Create, organize, and optimize your knowledge base with powerful tools designed for growing teams.
Built for support teams that want to scale self-service without sacrificing quality.
Customers find answers themselves, reducing the burden on your support team and improving satisfaction.
Your knowledge base never sleeps. Customers get instant answers any time of day, from anywhere in the world.
From 10 articles to 10,000, your knowledge base stays fast and organized. No limits on content or visitors.
Drive organic traffic with SEO-friendly articles. Turn your help content into a customer acquisition channel.
Write your help articles once, publish them to your own help center, and let your AI chatbot answer from the same content.
The PipeCrush knowledge base is a public help center you write inside the same account as your CRM, tickets and chatbots. You write articles, group them into categories, and publish them to a help site on your own PipeCrush subdomain, where customers can browse, search and ask questions.
The part that saves the most time is reuse. Published articles can be synced into your AI chatbot's training, so the answers customers find on the help site are the same ones the chatbot gives on your website, and, when that chatbot is linked to them, the AI receptionist and SMS agent too. Write an answer once and every channel picks it up.
It is built for small B2B teams where one support lead, or the founder, answers the same questions every week and wants a place to send people instead.
Go to Service, then Knowledge Base, and open Categories. Create categories with a name, description, icon and color, and nest them under a parent category where it helps. Tags let you group articles across categories.
Create an article with a title, excerpt, category and tags, and write it in the editor: headings, bold and italic text, bulleted and numbered lists, quotes, links, text color and images, which you can paste straight in. You can also bring existing docs over by importing Markdown or HTML files or a CSV.
Attach supporting files such as PDFs, Word documents, spreadsheets or text files up to 10MB each. Each article has its own SEO title, meta description and social image for when it is shared or indexed.
Articles move between Draft, Published and Archived. Publishing an article with chatbot sync switched on adds it to the training of your chatbot that uses the knowledge base; unpublishing it removes it. PipeCrush keeps a numbered version each time an article's content changes.
On the Categories page, enable the public knowledge base and choose a subdomain. Your help site goes live at yourname.pipecrush.tech/kb, with every published article organized by category.
A support lead turns the ten questions that fill the ticket queue each week into articles and links them from ticket replies. Because the articles sync to the chatbot, the website chat starts answering those questions before they become tickets.
A founder writes a short getting-started category with setup steps and screenshots pasted into each article, and sends new customers the help site link in the welcome email instead of booking a walkthrough call with each one.
A team keeps public how-to articles in one category and pricing and policy notes in another, and limits its website chatbot to the public categories with the chatbot's category filter, so the bot only answers from what customers should see.
A team leaving another help desk exports its articles and imports them as a CSV, or as Markdown or HTML files, then sorts them into categories and publishes them on its PipeCrush subdomain.
Visitors browse categories, search, and read articles. Search matches keywords in titles and article text, and when you have a chatbot using the knowledge base it also matches by meaning, so a question phrased differently from the article title still finds it. An Ask AI panel answers questions from your articles using your knowledge-base chatbot, or points to matching articles if you have no chatbot set up.
The knowledge base is not counted against a plan limit: articles, categories and help site visitors are not capped. How many chatbots can draw on it follows your plan's chatbot allowance.
Published articles feed your AI chatbot, and through a linked chatbot the AI receptionist and SMS agent. Tickets, customers and the chatbot all live in the same account, so support agents work from one place.
The help site runs on a pipecrush.tech subdomain; you cannot map your own domain or apply your own logo and theme. It does not track article views, search terms or helpfulness votes, and the editor has no video embeds or callout blocks.
On a PipeCrush subdomain you choose, at yourname.pipecrush.tech/kb. You turn it on and pick the subdomain from the Knowledge Base categories page. Custom domains are not supported.
Yes. Turn on the knowledge base option for a chatbot and keep chatbot sync on for the article. Published articles are added to that chatbot's training and removed when you unpublish them. You can limit a chatbot to specific categories.
Yes. You can import a CSV of articles, or upload Markdown and HTML files. Imported articles can then be sorted into categories and edited like any other.
Yes. The search box matches keywords, and also matches by meaning when a chatbot is using the knowledge base, so it can find articles even when the question uses different words. Customers can also ask a question in the Ask AI panel.
Yes. Articles stay in Draft until you publish them, and archiving a published article takes it off the help site without deleting it.
Not yet. It does not track article views, search terms or helpfulness votes. The chatbot's Conversations page is the best place to see which questions customers are asking.