Your AI receptionist answers calls with a natural-sounding voice, books appointments during the conversation, transfers callers to your team, and provides professional support around the clock. No more missed opportunities or frustrated callers.
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"I'd like to schedule an appointment for next week"
"I'd be happy to help you schedule. I have availability on Tuesday at 2pm or Wednesday at 10am. Which works better for you?"
From answering calls to booking appointments, handle every customer conversation with natural AI.
AI answers calls professionally with a natural-sounding voice. Greet callers, understand their needs, and provide information without hold times.
Let callers schedule appointments directly through conversation. AI checks availability, books time slots, and sends confirmations automatically.
Transfer callers to your team when they need a person, with the conversation transcribed and logged for context.
Human-like voice conversations that understand context, accents, and natural language. No robotic menus or frustrating button-pressing.
Every call is automatically transcribed and logged. Review conversations and track important details.
Cover holidays, after hours, and peak times. The AI receptionist works around the clock with consistent quality.
The same knowledge base you connect here also powers the SMS AI Agent, so an inbound text gets the same informed reply as an inbound call.
Every booked appointment and completed call can trigger sales automations — creating a follow-up task, reassigning the owner, or sending a reminder before the appointment starts.
Professional phone support that scales with your business without the overhead.
Callers reach a receptionist instead of hold music or a voicemail box.
Callers can book an appointment while they are still on the line, instead of waiting for a callback.
Consistent, friendly, knowledgeable responses on every call. Your business always sounds professional.
Answers calls when your team is busy, away or off the clock, without hiring extra staff for peak times.
Use AI to provide professional phone support 24/7. Start your 7-day free trial for qualified businesses.
The AI receptionist is a voice agent that answers inbound calls on a PipeCrush phone number. It greets the caller, answers questions from the knowledge base you connect, books appointments during the call, takes messages, opens support tickets, and transfers the caller to a person when they ask for one.
It is set up per phone number, not per account. You can have the AI answer every call on your main line while a sales rep answers their own number directly, or have the AI pick up only when the rep does not.
It is built for small B2B teams that cannot staff a phone all day: a founder who is in meetings, a small sales team that is out on calls, or a support lead who wants after-hours calls handled instead of sent to voicemail. It is included on the Pro and Business plans.
Go to Settings, open the Phone tab, and click the edit icon on a number under Voice Calls. The AI Agent section sits at the bottom of that number's settings panel.
Turn on Enable AI Agent to have the AI answer every call to that number. Or turn on AI Fallback instead: the assigned rep's browser rings first, and if they do not pick up within about 25 seconds, are offline, or no rep is assigned, the AI answers and takes a message. The two settings are mutually exclusive, and only AI Fallback works on a number assigned to a user.
Enter the greeting callers hear first (up to 500 characters) and a system prompt that describes your business, what the AI should and should not discuss, and how to handle specific requests. Changes reach new calls within about a minute.
Choose the AI model from a short list of Anthropic and OpenAI models that were tested for fast spoken replies, and choose from 19 voices from Telnyx and AWS Polly. You can preview voices before you save.
Link one or more trained chatbots. When a caller asks a question, the AI searches those chatbots and answers from what it finds. The same link also feeds the SMS AI Agent on that number, so texts and calls get the same answers.
Set trigger phrases that make the AI open a support ticket, add a default transfer number and any named transfer destinations, and add up to 10 email addresses that get an alert after every AI-handled call. Then save and call the number from another phone to test it.
A founder runs sales and demos alone. AI Fallback rings the founder first; when they are on another call, the AI tells the caller the founder is unavailable, takes their name, callback number and reason for calling, and the message lands in PipeCrush as an action item.
The main company number is unassigned and answered by the AI every time. It answers product questions from the linked chatbot, books meetings, and transfers callers who ask for a person to a named destination such as "Sales" or "Billing".
Customers calling outside working hours get answers from the help content the AI is linked to. When a caller says something like "file a complaint", the AI opens a support ticket with their name, phone and email, and tells them a ticket was created.
An automation that triggers on a completed inbound call creates a follow-up task for the lead's owner, and another that triggers when an appointment is booked sends a reminder text before it starts.
The AI receptionist is included on Pro ($119 a month, 750 voice AI minutes) and Business ($179 a month, 1,500 voice AI minutes). Limits are hard caps: PipeCrush warns you at 80% and pauses usage at 100%. There is no per-minute overage billing.
The AI answers PipeCrush phone numbers, provisioned under Settings > Phone. Pro and Business include unlimited numbers, and each number has its own AI settings, knowledge base and alert recipients.
Each AI-handled call is logged in call history with the caller's number, duration and the conversation, plus a recording when call recording is on. Tickets and messages the AI creates show up in the ticket list and in the dashboard's action items.
Each alert includes the caller's name and number, when the call came in and how long it lasted, the conversation, a Play recording button when there is a recording, and a link to that caller's call history. Addresses are checked for deliverability when you save.
The AI does not answer calls on a number that is assigned to a user unless AI Fallback is on, and PipeCrush has no native mobile app for taking over calls.
An AI receptionist is a virtual phone agent that answers incoming calls, understands caller requests, books appointments, answers questions from your knowledge base, and transfers the caller to a person when they ask for one. It is set up per phone number and, on the numbers it is enabled for, answers 24/7.
When a call comes in, the AI receptionist answers, greets the caller, and uses natural language processing to understand what they need. It can answer questions, book appointments by checking your calendar, transfer the call, or take a message. On a number with AI Fallback turned on, the assigned rep's browser rings first, and the AI only answers if they do not pick up within about 25 seconds, are offline, or no rep is assigned.
Yes, the AI receptionist integrates with your calendar and can book appointments during the call. It checks availability, offers time slots, confirms the appointment with the caller, and sends confirmation emails - all without human involvement.
The AI receptionist transfers the call to your default transfer number or a named destination, such as "Sales" or "Billing", when a caller asks for a person or the AI cannot help. You set these transfer destinations in the phone number's AI Agent settings.
Every AI-handled call is logged in your PipeCrush call history with the caller's number, duration and the conversation, plus a recording when call recording is on. You can review call volumes and conversations without manual data entry.
The AI receptionist is included on the Pro plan ($119/month, 750 voice AI minutes) and the Business plan ($179/month, 1,500 voice AI minutes). Minutes are a hard cap: PipeCrush warns you at 80% and pauses usage at 100%, with no overage billing.